Hazard identification in retail: what to look for

Retail workplaces have a distinct set of hazards - many of which become so familiar that they stop registering as risks. Regular hazard identification is the first step in managing them effectively.

Slip and trip hazards are among the most common in retail. Wet floors, uneven surfaces, cluttered walkways, and poor lighting all contribute. Walk your floor with fresh eyes and ask: would a new staff member know to watch out for this?

Manual handling is another major risk area. Lifting heavy stock, repetitive reaching, and awkward postures can cause serious injuries over time. Make sure staff know the correct techniques and that heavy items are stored at accessible heights.

Customer-facing staff face specific risks too - including aggressive customer behaviour, lone working, and cash handling. These are often overlooked in WHS planning but can have serious consequences if not managed.

Don't forget the back of house. Stockrooms, loading docks, and staff areas often have more hazards than the shop floor - and less oversight. Include these areas in your regular inspections.

Once you've identified hazards, record them in your hazard register and put controls in place. The goal isn't to eliminate all risk - it's to reduce it to the lowest reasonably practicable level.